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Have you verified your UPS lately?

The batteries inside your UPS (Uninterruptable Power Supply) need to be replaced regularly. You may be alerted to a problem either by an alarm or by an LED on the front of your UPS (or possibly both). See image for location.

If your battery or batteries are not in good order then they will be unable to support your equipment in event of a power failure.

For assistance call Maryse at 514-337-7110 extension 233 or email her at maryse@canacomp.com

Some RDX Problems

• Unable to eject cartridge?
  There are a number of reasons that you may not be able to remove a cartridge using the eject button.
  • The first possibility is that the RDX utilities have not been installed. This needs to be done before using your RDX and the system needs to be rebooted after installation.
  • The cartridge may be in use - verify that there is no backup currently in progress and that the disk contents are not currently being displayed or accessed through Windows explorer.
  • If using CA Brightstor Arcserve, especially on Windows Server 2008, you may need to stop the Tape engine to be able to eject the cartridge. Just remember to restart it afterwards.
  • Symantec Backup Exec may have the same kind of problems as Arcserve. In this case the solution is use the built-in service manager to restart all Backup Exec services.
• RDX not seen after a reboot
  It seems that with some types of server (we saw this on an Intel SE7520AF2) that if you reboot with a cartridge present in your RDX that it will no longer be seen by Windows. If this happens then the solution is to remove the cartridge and reboot.

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